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TRADE SHOW PROTOCOL

Trade Show Information

Shipping, Setup, and Exhibitor Guidelines 

When is the Trade Show?

Thursday, October 23
2:30 PM – 5:00 PM
Palmer House Hilton | Chicago, IL
 

The CGNA Trade Show is a key part of the Fall Conference, offering valuable opportunities for networking, product exposure, and one-on-one engagement with CGNA Member Distributors.

Trade Show Setup

Setup Time:
Thursday, October 23
11:15 PM – 12:15 PM

What’s Included at Your Booth

  • One 6' table

  • Two chairs

  • One wastebasket
     

          Electricity:

When registering, let us know if you need electricity for your booth.

Shipping Information

All inbound and outbound packages for the CGNA Fall Conference must be coordinated through The UPS Store at the Palmer House Hilton, which manages all parcel logistics for the hotel.

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Shipping Address

Please address all packages as follows:
 

Attn: [Guest Name – Company Name]  
Conference/Group Name: CGNA Fall Conference  
17 E Monroe St  
Chicago, IL 60603
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Example:

Attn: Sandie Minguez – Controls Group North America  
CGNA Fall Conference  
17 E Monroe St  
Chicago, IL 60603
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Handling Fees (Inbound & Outbound)
 

Carrier Envelope:      $2.00

Padded Pak:               $5.00

1–10 lbs:                     $5.00

11–21 lbs:                 $10.00

22–41 lbs:                 $20.00

42–60 lbs:                 $40.00

61–100 lbs:               $60.00

101+ lbs:                 $100.00

Pallets & Crates:    $400.00
 

Note: Handling charges apply to all packages, inbound or outbound, regardless of carrier, and include delivery within the hotel upon request.

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Package Arrival & Pickup
 

  • Packages will be held securely until picked up or delivered to your meeting space.

  • Visit The UPS Store (Concourse Level) to retrieve packages or schedule delivery.
     

Return Shipping Instructions
 

UPS:

  • Prepaid labels must be created online at www.ups.com.

  • Waybill forms are not accepted.

  • Shipping costs can be billed to a credit card or guest room.
     

FedEx:

  • Only accepted with a valid 9-digit FedEx account number.

  • Pre-printed labels must list your company as the sender, not Palmer House.

  • Handling fees still apply.
     

All carriers:

  • Attach completed shipping labels and payment authorization forms to each package.

  • Leave packages with labels and forms in your booth or designated area; The UPS Store will process and arrange pickup.
     

Questions or Assistance?

The UPS Store Business Center – Concourse Level
store5905@theupsstore.com
Phone: (312) 917-1705

What Is the Cancellation Policy?

  • Full Refund: Cancel 30+ days before the event

  • No Refund: Cancel within 2 weeks of the event
     

Hotel cancellations are subject to the venue’s policy, which may differ from CGNA’s event policy.

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